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Privacy Policy

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At Playfix Sensory, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

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By using our website, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect personal information to provide you with the best possible service. This includes:

a. Information You Provide

  • Contact Details: Name, email address, phone number, and delivery address.

  • Payment Information: Billing address and payment method (processed securely through third-party payment providers).

  • Account Information: Username, password, and preferences if you create an account.

b. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device type.

  • Usage Data: Pages visited, time spent on pages, and other analytical data to help us improve our website.

  • Cookies: Small files stored on your device to enhance your browsing experience.

c. Third-Party Data

We may receive information about you from third parties, such as:

  • Payment providers (e.g., PayPal, Stripe).

  • Advertising platforms (e.g., Google Ads, Facebook).

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2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders, including payment and delivery.

  • Provide customer support and respond to your inquiries.

  • Improve and personalize your shopping experience.

  • Send marketing communications, if you have opted in.

  • Analyze website performance and usage to enhance our services.

  • Detect and prevent fraud or other illegal activities.

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3. Sharing Your Information

We only share your personal information when necessary to provide our services or comply with legal obligations. This includes:

  • Service Providers: Delivery partners, payment processors, and IT service providers.

  • Advertising Partners: Platforms like Google and Facebook for targeted advertising.

  • Legal Requirements: Disclosure to authorities if required by law or to protect our legal rights.

We do not sell your personal data to third parties.

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4. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Erasure: Request the deletion of your data, where applicable.

  • Restrict Processing: Request restrictions on how we process your data.

  • Data Portability: Receive your data in a structured, commonly used format.

  • Object: Opt-out of certain types of data processing, such as direct marketing.

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5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

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6. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encrypted payment processing.

  • Secure servers and firewalls.

  • Regular monitoring for vulnerabilities.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their policies.

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9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons.

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